TO: Honorable Mayor and Members of the City Council
THRU: Jarad Hildenbrand, City Manager
FROM: Steven Scardina, Information Technology Manager
1. SUBJECT
title
Agreement with Intratek Computer, Inc. for desktop support services
body
2. SUMMARY
The City has contracted for desktop support services since 2019. Following a competitive Request for Proposals process, staff recommends awarding a three-year agreement to Intratek Computer, Inc. for two full-time, on-site desktop support positions. The proposed authorization also includes three months of services provided from July 1 through September 30, 2026, to maintain continuity of service during completion of the procurement and contract process.
3. RECOMMENDED ACTION
recommendation
Approve the agreement with Intratek Computer, Inc. in the amount of $818,732.98 ($756,652 for three years and $62,080.98 for three months) for desktop support services; and authorize the Mayor and City Clerk to execute on behalf of the City.
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4. FISCAL IMPACT
The total proposed authorization is $818,732.98, consisting of $756,652 for the three-year agreement beginning October 1, 2026, and $62,080.98 for services from July 1 through September 30, 2026.
Funding is available in the General Fund (100):
100-1601-55999 - Other Professional/Technical Services
The amount applicable to Fiscal Year 2026-27 is $245,681.
5. STRATEGIC PLAN GOALS
Goal 5: Improve Infrastructure, Mobility, and Technology
6. DISCUSSION AND BACKGROUND
On August 13, 2019, the City Council approved an agreement with Intratek Computer, Inc. for help desk and desktop support services following a competitive Request for Proposals (RFP) process. Intratek has continued to provide these services to the City, although the contracted help desk position was eliminated in July 2025 due to budget considerations.
On June 4, 2026, the City issued RFP 25-26.24 for desktop support services consisting of two full-time, on-site positions. The City received 12 proposal...
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